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Application Support Tech Lead Analyst (Digital Custody Assets) - Vice President
Citi
Sydney, AUS
Full-time
Senior · 8+ years experience
Hybrid
Discovered 2 weeks ago
ECSOpenShiftGrafanaGoogle Cloud Observability (GCO)Elastic Stack (ELK)SQL Server
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ECSOpenShiftGrafanaGoogle Cloud Observability (GCO)Elastic Stack (ELK)SQL Server
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Responsibilities
- Lead a team of technical experts for the new product offering - Digital Custody Assets
- The Application Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
- Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
- Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
- Engagement with ITIL processes including Major Incident management, problem management, change management etc.
- Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
- Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
- Confidently handle outage communication with stakeholders in Business and Operations.
- Actively participate in defining and implementing application onboarding guidelines and standards in line with Non-Functional Requirements. Provide direct technical guidance to development teams on stability and supportability improvements for the applications.
- Manage the performance and development of team members, fostering a high-performance culture aligned with organizational objectives.
- Excellent team player and able to operate without authority to navigate through teams and complex issues and tasks.
Recommended Qualifications
- 8 plus years' experience
- Practical problem solving and strategic thinking skills
- Demonstrated leadership, interpersonal skills and relationship building skills
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