Application Support Specialist

Coordinate support from internal resources, package vendors, and consultants.

Resolve technical and business operations issues using diagnostic tools and request tracking systems.

Provide remote, in-person, and hands-on desktop assistance .

Communicate issue resolution and status updates to stakeholders.

Identify solutions and contribute to process and procedure documentation .

Offer functional training and quality assurance testing.

Support reporting and maximize effective use of resources and system capabilities.

Bring your ideas, changes, and improvements to Application Support in order to: Implement and maintain effective support processes to ensure timely issue resolution and process improvement. Develop and maintain documentation for incident tracking and solutions. Assist in maximizing the strategic use of system capabilities and the application support function.

Implement and maintain effective support processes to ensure timely issue resolution and process improvement.

Develop and maintain documentation for incident tracking and solutions.

Assist in maximizing the strategic use of system capabilities and the application support function.

So, what’s in it for you?

You’ll take on an exciting new challenge with supportive team members .

You’ll earn a competitive salary based on your skills and experience . The expected base salary range for this position is $60,000 to $80,000 per year.

You will be eligible to participate in Tolko’s bonus program.

You may also be eligible for relocation support including community connections so you can live (and play) where you work.

You’ll be eligible for excellent benefits and access to our retirement plans, so you don’t have to choose between your bottom line and your wellbeing or your future.

You’ll be supported in continued development through on-the-job and classroom training and reimbursement of tuition and membership fees.

You’ll be part of a positive, innovative, and inclusive work environment .

If you want to work in a sustainable, future focused industry, there is no better place than Tolko . Our family has been producing innovative forest products for over 65 years. Our focus remains on sustainably managing our forests and our business for upcoming generations. We want YOU to join our family. Come Grow Here! Apply today at www.tolko.com/careers. Want to know what it’s like to work for Tolko? Hear what our employees have to say ! About the North Okanagan Valley

The North Okanagan Valley includes the communities of Vernon, Armstrong, Lavington, Lumby and Lake Country, British Columbia. Surrounded by lakes, these communities provide family-friendly living with lots of amenities, and beautiful weather. Visit one of our local wineries or fine dining restaurants, go boating, hiking, biking, skiing, catch a round of golf, or visit a local market to pick up fresh fruit and produce… whatever your pleasure, you’ll find it here. Watch this video to learn about the region and find out why life is better here. Follow us on LinkedIn , Facebook , and Twitter to stay up to date on Tolko news and job postings.