Application Support Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
AITS seeks an Application Support Specialist to provide end-to-end functional and technical support for a bank's omni-channel applications. The role involves incident management, monitoring, and release deployments.
Key Skills for This Role
Responsibilities
- Analyze, prioritize, and resolve BAU queries, Service Requests, and incidents within SLAs
- Proactively monitor application error/health logs using tools like AppDynamics to detect anomalies and perform preliminary RCA
- Support weekend releases, patch management, database upgrades, and Disaster Recovery drills, performing post deployment validation
- Partner with development, QA, infrastructure, and business teams within an Agile/DevOps framework
Requirements
- Bachelor's degree in Computer Science, IT, or related field
- Basic Oracle SQL and MySQL query skills
- Working knowledge of Linux servers and basic commands
- Basic understanding of Java, JavaScript, and HTML
- Familiarity with APM tools (e.g., AppDynamics)
- Familiarity with Agile workflows and sprint processes
- Flexibility to support weekend deployments and occasional extended hours
Full Job Posting
Role Overview
- The Application Support Specialist will provide end to end functional and technical support for the bank’s omni channel applications (Mobile, Retail, Corporate, and Branch Banking).
- This role focuses on daily operational support, incident management, log monitoring, and release deployments to ensure seamless system uptime and compliance.
Key Responsibilities
- Incident & Ticket Management: Analyze, prioritize, and resolve Business As Usual (BAU) queries, Service Requests, and incidents within established SLAs.
- Monitoring & RCA: Proactively monitor application error/health logs using tools like AppDynamics to detect anomalies and perform preliminary Root Cause Analysis (RCA).
- Deployment & Infra Support: Support weekend releases, patch management, database upgrades, and Disaster Recovery (DR) drills, performing post deployment validation.
- Cross Functional Collaboration: Partner with development, QA, infrastructure, and business teams within an Agile/DevOps framework.
Required Skills & Qualifications
- Education: Bachelor’s degree in Computer Science, IT, or a related field.
- Databases & OS: Basic Oracle SQL and MySQL query skills; working knowledge of Linux servers and basic commands.
- Tech Stack: Basic understanding of Java, JavaScript, and HTML; familiarity with APM tools (e.g., AppDynamics).
- Methodology: Familiarity with Agile workflows, sprint processes, and log based issue detection.
- Availability: Flexibility to support weekend deployments and occasional extended hours during critical releases.
Preferred Qualifications
- Experience within the Banking & Financial Services domain.
- Familiarity with Omni channel architectures, APIs, and microservices.
- Experience using ticketing tools such as ServiceNow, JIRA, or Remedy.
Salary
- QAR 14,000 QAR 16,000 per month
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at AITS
Senior Customer Support Engineer
Dubai, UAE
AITS seeks a Senior Customer Support Engineer to provide expert-level technical support for automation systems and AVEVA software solutions. You will troubleshoot complex issues, mentor junior engineers, and ensure custo
Senior Java Developer
Doha, QAT
AITS seeks a Senior Java Developer to design, develop, and maintain enterprise Java applications using Spring Framework, REST/SOAP web services, and Oracle databases. Requires 5+ years of Java/J2EE experience and strong
Senior QA Tester – Core Banking (Temenos T24)
Doha, QAT
AITS seeks a Senior QA Tester with hands-on Temenos T24 Core Banking experience for a client in Qatar. The role involves functional, regression, API, and automation testing, ensuring quality and compliance of core bankin
Partner Manager
Riyadh, KSA
The Partner Manager is responsible for developing, nurturing, and managing relationships with strategic partners, including system integrators, technology vendors, and resellers...
Pre-sales Manager
Riyadh, KSA
This position helps turn customer needs into tailored solutions that win big deals. They lead a skilled team to explain the value of the company s offerings clearly and effectiv...
Finance Director
United Arab Emirates, UAE
u>Financial Strategy & Planning/u> Financial Planning & Analysis: Creating budgets, forecasts, and financial models to predict future performance and cash flow. Strategic Adviso...
Senior Customer Support Engineer
Dubai, UAE
Senior Java Developer
Doha, QAT
Senior QA Tester – Core Banking (Temenos T24)
Doha, QAT
Partner Manager
Riyadh, KSA
Pre-sales Manager
Riyadh, KSA
Finance Director
United Arab Emirates, UAE