company_site
Application Support
Computer Guidance Corporation
Scottsdale, USA
Full-time
Mid · 4+ years experience
Onsite
Discovered 1 weeks ago
eCMS
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
eCMS
Key Skills for This Role
eCMS
Full Job Posting
Opening for Application Support
- Please submit your application, resume and salary history to humanresources@computerguidance.com .
- Job Code: AS_02212019 Department: Customer Services Location: Scottsdale, AZ Description:
Purpose of position
The Application Support team member serves as the primary support liaison between the company and customer and is responsible for resolving customer-related software questions associated with Computer Guidance’s construction accounting and project management software.
Areas of responsibility include but are not limited to
- Analyze situations to distinguish between application and hardware issues and route accordingly.
- Troubleshoot complex software problems utilizing research and testing to provide solutions.
- Monitor, track, and document customer support calls using help desk software.
- Ensure issues are resolved, submitted to development and customer contacted on a regular schedule to relay status.
- Communicate with management to ensure customer resolution, satisfaction, and team objectives are achieved.
- Take the initiative to increase application(s) knowledge by actively pursuing training, developmental work assignments, and completing authorized education programs.
Education and Experience
Bachelor's Degree in Accounting or equivalent experience.
4+ years of analytical support with ERP software; preferably eCMS.
Construction industry experience is desirable but not required.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Computer Guidance Corporation
Infrastructure Security and Network Specialist
Scottsdale, USA
SeniorFull-time
Discovered 1 weeks agoView →
Account Manager
Scottsdale, USA
Discovered 1 weeks agoFull-time
RPG Programmer
Scottsdale, USA
Discovered 1 weeks agoFull-time
.NET Developer
Scottsdale, USA
Discovered 1 weeks agoFull-time
Software Implementation Consultant
Scottsdale, USA
Discovered 1 weeks agoFull-time
Java Developer
Scottsdale, USA
Discovered 1 weeks agoFull-time
Cognos Business Intelligence Developer
Scottsdale, USA
Discovered 1 weeks agoFull-time
Infrastructure Security and Network Specialist
Scottsdale, USA
Discovered 1 weeks agoFull-time
Implementation Consultant (AZ, Scottsdale)
Scottsdale, USA
Discovered 1 weeks agoFull-time