Application Support Engineer

Who We Are: Building on more than 30 years of business expertise, we are an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Objectway Group is a future-proof technology player with a well-established track record in the financial services industry with over €120 million of consolidated revenue. The Group is a global Top 100 fintech provider (IDC ranking), whose clients include 250+ leading wealth managers, banks, asset managers, fund managers, insurers and outsourcers in more than 15 countries. With over 800 professionals operating from Italy, UK, Belgium, Germany, Switzerland and Canada, the Group serves clients in 4 continents, supporting approximately 100,000 investment professionals to manage more than €1 trillion in assets. In January 2024, Nest Wealth became part of the Objectway Group, combining the strengths of two global fintech leaders to provide innovative solutions spanning the entire wealth and asset management value chain. Armed with global distribution and a robust product suite, we are looking to hire a Founding Account Executive to help fuel the next phase of our growth. The Opportunity If you have a background in software development, particularly in JavaScript, and are looking to take the next step in your career, this role offers the opportunity to learn, grow, and work alongside experienced developers across our Product & Technology teams. How You’ll Make an Impact: Leverage your development skills to uncover root causes of any malfunctions to resolve highly visible, technical, global and strategic cases and ensure the highest level of support to our clients Authoring KB articles for support (internal & external facing) Act as an escalation point by investigating issues that affect multiple users of a tenant and providing solutions Once an issue is identified, escalate as appropriate to Production Dev Support Provide feedback regarding trends in client issues and suggest improvements to processes, policies, and products to help streamline the customer journey Maximize client satisfaction through timely and accurate resolution of customer inquiries that meet or exceed our customer SLAs (Service Level Agreements) Work closely with other engineers across our Product and Technology teams, Product Managers, and Operations teams to improve and develop our platform Manage technical customer support tickets and provide regular updates to open tickets Collaborate closely with various teams including engineering (provide feedback, file and fix bugs), go-to-market (respond quickly to high-priority issues, talk to prospects), and product (provide roadmap feedback) Support of the live and pre-production infrastructure Prepare and take part in the periodic release of new software What You’ll Bring to our Team: 3+ years of experience troubleshooting and identifying the root cause of issues in complex enterprise level applications. Minimum of 2+ years of MySQL/PostgreSQL and MongoDB, 2+ years working with NodeJS and 2+ of frontend JS (Angular/AngularJS preferred or ReactJS) Minimum 2+ years of full stack web application development experience Good understanding of the Linux command line or similar Experience communicating with customers and setting expectation, preferably in the SaaS industry Demonstrated analysis, problem solving skills and troubleshooting expertise Complex problem-solving skills, ability to diagnose & address application issues Ability to effectively prioritize and escalate production issues as required Ability to take initiative/ownership of your work, we’re a small but mighty team, often you’re working as an individual contributor You have excellent communication skills and value good documentation and writing You have experience with Amazon Web Services tools Our Tech & Infrastructure Stack: Typescript, Modern Java s S cript (ES2015+), Angular and AngularJS MySQL, MongoDB/DocumentDB, PostgreSQL Redis, RabbitMQ AWS, GitLab CI, Docker, Kubernetes It would be GREAT if you had: Experience working with data pipeline / ETL tools ( Streamsets , Stitch, Segment)