Application Support Engineer - Retail Systems Support

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days per week onsite and 2 days remote in Johns Creek, Georgia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

4+ years of experience in Application Production Support, L2/L3 Support, Application Operations, or related support roles.

Hands-on experience supporting enterprise applications across multiple technology stacks, including Java, .NET, middleware, cloud services, or retail platforms.

Strong knowledge of ServiceNow Incident, Problem, and Change Management processes.

Experience with monitoring and observability tools such as Splunk, Dynatrace, Grafana, AppDynamics, CloudWatch, or similar platforms.

Proficiency in scripting and automation using Python, Shell, or PowerShell.

Strong analytical and troubleshooting skills across application, infrastructure, and network layers.

Proven ability to communicate effectively with both technical and business stakeholders.

Willingness to participate in an on-call rotation, including weekends and holidays, based on business requirements.

Experience supporting retail, point-of-sale (POS), or store systems environments.

Understanding of ITIL-based support practices and service management methodologies.

Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).

Familiarity with CI/CD deployment, release management, and rollback processes.

Experience implementing automation and operational improvements that reduce ticket volumes and improve MTTR.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.