lever

Application Support Engineer (L2/L3)

IMRIEL

Pune, IND

Full-time

Mid · 4+ years experience

Hybrid

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C#.NET 8/7/6ASP.NET CoreEntity Framework CoreLINQAngular

Free

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Key skills for this role

C#.NET 8/7/6ASP.NET Core

L2/L3 Support & Multi-Project Triage: Support and own incident triage, root-cause analysis (RCA), log analysis, and defect resolution across multiple concurrent client projects, APIs, microservices, and Azure cloud infrastructure.
.NET & Frontend Engineering : Maintain and enhance backend APIs and web applications built with .NET 8/7/6, C#, ASP.NET Core, EF Core , and modern frontend frameworks ( Angular or React ).
AI-Assisted Development (AIED): Leverage AI tools ( GitHub Copilot, Claude, Cursor ) to accelerate debugging, code refactoring, log analysis, automated testing, and RCA documentation.
Performance Tuning & Observability: Optimize SQL Server queries, execution plans, indexing, and caching; monitor application health using App Insights, New Relic, or ELK .
Cloud, DevOps & Containers: Support Azure services (App Services, Functions, Key Vault, Service Bus), maintain Azure DevOps / GitHub Actions CI/CD pipelines, and support Docker/Kubernetes container deployments.
Operations, Security & Mentorship: Adhere to ITSM/SLA standards using Helpdesk tools , enforce OWASP security and OAuth 2.0 practices, maintain runbooks/SOPs, and mentor junior engineers.

Experience & Support: 4 to 8 years in .NET development/L2-L3 support covering SLA management, incident triage, log analysis, RCA, and managing support across multiple parallel project workstreams.
Core Tech Stack: C#, .NET 8/7/6, ASP.NET Core, Web API, Entity Framework Core, LINQ, and modern frontend frameworks (Angular or React) with TypeScript, HTML5, and CSS3.
Database Mastery: SQL Server/T-SQL expertise, including query tuning, indexing, stored procedures, and execution plan analysis.
Architecture & Clean Code: Strong understanding of OOP, SOLID principles, Clean Architecture, and secure coding practices (OWASP, OAuth 2.0, OpenID Connect).
Cloud & DevOps: Experience with Microsoft Azure (App Services, Functions, Key Vault, Service Bus), CI/CD pipelines (Azure DevOps/GitHub Actions), Git, Docker, and Kubernetes basics.

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