Application Support Engineer II

Primary Duties and Responsibilities

• · Design, Plan, Install, Administer and Troubleshoot applications, systems, and services in production and lab/test environments
• · Analyze and resolve complex problems including interoperability issues caused by hardware, software, or network components
• · Participate in architecture/design review, requirements analysis, capacity planning and provide guidance to development and product management teams
• · Assist in Integration of applications and services with network management tools and other enterprise tools
• · Develop KPIs and other system metrics for capacity planning, performance management, and monitoring
• · Oversee daily operations of large-scale carrier grade systems; schedule, document and implement maintenance and troubleshooting procedures as necessary
• · Pro-actively communicate status to project managers, upper management, and customers
• · Participate in an on-call rotation to maintain 24x7 service support

Qualifications

• · 4+ years’ experience administering applications and services hosted on Linux (RHEL and derivate) operating systems
• · 2+ years’ experience planning, integrating, and operating carrier or enterprise grade high-availability telecom solutions
• · Understanding of Systems and Network Architecture of large-scale distributed networks
• · Understanding and working knowledge of IP networks and security devices including routers, switches, load balancers, firewalls, and VPNs
• · Experience integrating with monitoring, analytics, and network management tools and products such as Splunk
• · Possess strong interpersonal and communication skills
• · Demonstrated problem solving and incident management skills

Optional Desired Qualifications