Application Support Engineer I

Troubleshoot and resolve well-defined application incidents and service requests using documented procedures.

Perform data corrections, user support, and basic configuration updates within established guidelines.

Follow runbooks and knowledge articles to diagnose issues and implement standard fixes.

Escalate issues that are not clearly defined or require deeper system changes, while assisting in resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.

Assist in debugging efforts by gathering logs, reproducing issues, and supporting testing activities.

Identify recurring issues and flag patterns to senior engineers for further investigation.

No

Job Category: Application Development, Delivery & Support

This posting is for an existing vacancy.

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Salaried

Minimum Pay Range:

Maximum Pay Range:

Ryder is an Equal Opportunity Employer:

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.

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