workable
Application Support Engineer
Rapytua Robotics
Chennai, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 3 days ago
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Full Job Posting
After-Market Support
Serve as the first point of contact for clients experiencing issues with AMR systems, including UI, localization, sensor calibration, and integration problems.
Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed.
Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement.
CI/CD Deployment
Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration.
Manage and troubleshoot deployment pipelines, including telemetry, logging, and update rollouts.
Maintain and improve deployment scripts and automation tools.
Assist team members in configuring their own testing environments and understanding workflows.
Site Deployment and Support
Participate in site setup, deployment, and ongoing support for AMR solutions.
Monitor system health, telemetry, and logs to proactively identify and address potential issues.
Implement small updates and patches as requested by the team or clients.
Continuous Improvement
Analyze recurring issues and contribute to root cause analysis and solution strategies.
Provide feedback to development teams to improve product reliability and performance.
Stay up-to-date with the latest advancements in AMR technology, CI/CD practices, and automation tools.
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