Application Support Engineer ( AI Ops )

PeopleLogic

Bengaluru, IND

Full-time

Onsite

Discovered 1 weeks ago

Tier 1 incident triageApplication supportIncident monitoring and classificationDynatraceNew RelicManageEngine

Free

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Key skills for this role

Tier 1 incident triageApplication supportIncident monitoring and classification

Application Support Engineer role focused on AI operations and application monitoring.

The role requires three to seven years of experience.

The supported application portfolio is expected to grow from approximately 50 to 320 applications over two years.

Perform manual Tier 1 triage by monitoring, detecting, classifying, and routing incidents.
Interpret alerts from Dynatrace, New Relic, ManageEngine, Glassbox, and other observability platforms.
Translate alerts into consistent and actionable incident data.

Help build and maintain an OpenTelemetry-based data backbone.
Ensure alarm and alert data is standardized, timely, and reliable.
Flag patterns, monitoring gaps, inconsistent alert data, and other data-quality issues.

Track the technology stack, architecture disposition, and ownership of supported applications.
Coordinate with support groups and application owners to resolve or escalate incidents.

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