Application Support Analyst

Knowledge, skills, abilities

• Experience of IT systems • Strong motivational skills – can deliver the tasks in difficult circumstances. • Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels. • Ability and willingness to work independently. • High-level of customer service skills. • Excellent decision making, and critical and problem-solving skills. • Strong planning and organisational skills. • Adaptability / flexible to changing demands. • Ability to implement and manage change. Ideally: • Knowledge of Laboratory procedures in a relevant discipline. • Experience in an IT Service Desk environment. • Awareness of a Ticketing System for case logging, progression, and resolution.
• This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.
• Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
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