Application Support Analyst

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Role: As an Application Support Analyst, you'll play a critical role in ensuring the reliability, stability and performance of Australia's payments infrastructure. Supporting mission-critical payment applications in a high-availability 24/7 environment, you'll proactively monitor systems, resolve complex production issues and work closely with engineers, vendors and business stakeholders to keep essential payment services running securely and efficiently. You'll also contribute to continuous improvement initiatives that enhance operational resilience and customer outcomes.

Deliver high-quality application support across critical payment platforms, ensuring strong service availability and operational performance.

Participate in a 24/7 on-call support roster, providing timely operational support for incident resolution, service restoration, and the successful execution of scheduled change and release activities.

Monitor production environments, identify issues early and lead the investigation and resolution of complex incidents.

Partner with internal technology teams, vendors and external stakeholders to restore services quickly and minimise customer impact.

Support change, release and deployment activities through robust planning, testing and risk assessment.

Improve system observability by leveraging enterprise monitoring and diagnostic tools to drive proactive support.