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Application Support Analyst II
Duck Creek Technologies
Mumbai, IND
Full-time
Mid-Senior
Hybrid
Discovered 1 weeks ago
Application supportTechnical troubleshooting and root-cause analysisSQL Server and T-SQLSQL Server replicationMicrosoft AzureAzure Monitor and Application Insights
Free
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Application supportTechnical troubleshooting and root-cause analysisSQL Server and T-SQL
Role Overview
Duck Creek Technologies provides SaaS solutions for the property and casualty insurance industry.
The Application Support Analyst II is an individual contributor responsible for technical ticket resolution, service quality, documentation, and operational improvement.
Key Skills for This Role
Application supportTechnical troubleshooting and root-cause analysisSQL Server and T-SQLSQL Server replicationMicrosoft AzureAzure Monitor and Application Insights
Full Job Posting
Position overview
Duck Creek Technologies provides SaaS solutions for the property and casualty insurance industry.
The Application Support Analyst II is an individual contributor responsible for technical ticket resolution, service quality, documentation, and operational improvement.
What you will do
- Own support tickets, provide first-line application support, and resolve user incidents.
- Investigate application issues, identify root causes, and escalate complex issues when necessary.
- Document incidents and resolutions and reduce support backlog.
- Collaborate with development and infrastructure teams on recurring issues and new features.
- Maintain customer communication standards and participate in training.
Required qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2–5 years of experience in application support, IT operations, or a similar technical support role.
Preferred qualifications
- Experience with Duck Creek products or similar enterprise software.
- Knowledge of ITIL or another IT service management framework.
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