Remote support to users with information technology support issues
Provide resolutions that includes identify, research, resolve, and document
Exceptional customer service via phone, email, and ticketing system
Accurately document reported problems via ServiceNow
Escalate important or reoccurring issues to the necessary internal teams (e.g., application development, Business Alignment, and Digital) and Applications Support Service Desk Manager
Monitor tickets and calls to ensure sure users are assisted in a timely manner
Follow up with end users to identify areas of improvement
Proactively address day-to-day questions and issues that may arise relative to the Core Business Applications
Train users on the Core Business Applications, suggest system enhancements as needed
Gather, analyze, and communicate change requests from the field, customers, or vendors to appropriate IT teams
Ensure compliance with Corporate or Regional policies and procedures that may be related to system support, security etc.
Post technical maintenance and software installations as well as assist with QA and UAT as needed
20% travel expected for training and collaboration
Requirements
High School diploma or equivalent required
Bachelor's degree in Computer Science, Information Technology, or relevant field, a plus
Prior experience with ServiceNow, IBM iSeries systems (AS400), MS Dynamics or CRM, JDA or Replenishment, OmniTrac or other TMS, a plus
Requires ability to efficiently use Microsoft Office products such as Outlook, Word, and Excel
Excellent analytical and problem-solving skills anchored in service management mindset
Proven work experience in service-oriented role
Strong communication skills, both verbal and written
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Solid technical background with an ability to give instructions to a non-technical audience
What's in it for you?
The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.
Bunzl salary range for this role is $50,000 - $75,000 based on education, experience and location. (Minimum salary for an employee hired in California will be $70,304. Minimum salary for an employee hired in New York will be $62,353.00. Minimum salary for an employee hired in Colorado will be $57,784. Minimum salary for an employee hired in Washington will be $80,168.40 in accordance with state laws.)
Medical, dental, vision, and life insurance available to employees and eligible dependents starting the first day of the month after 30 days of employment (unless otherwise specified by a collective bargaining agreement).
401(k) retirement plan with a generous company match of $0.75 per $1.00 contributed, up to 6% of eligible pay, available after 30 days.
Paid time off, including (Pro-rated based on hire date): 10 vacation days and 2 personal days annually (prorated in the first year based on hire date). 40 hours annual sick pay (56 hours sick pay per year for candidates hired in Washington, in accordance with Washington State law). 6 paid national holidays and 2 floating holidays
10 vacation days and 2 personal days annually (prorated in the first year based on hire date).
40 hours annual sick pay (56 hours sick pay per year for candidates hired in Washington, in accordance with Washington State law).
6 paid national holidays and 2 floating holidays
Please refer to the Benefits & Perks section on our career webpage for more details
Any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act
Bunzl accepts ongoing applications for this role
Notice to all Philadelphia, PA Applicants: There will be a criminal background check conducted that will include an individualized assessment based on your specific record, job duties, and job requirements
Click here to view the California Employee and Applicant Privacy Policy
Bunzl North America is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work® . At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
