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Key skills for this role
• Provide application support for UKG, Jira and other business systems, managing incidents through to resolution. • Investigate issues, identify root causes and deliver effective solutions • Support user access, system administration and routine system updates • Assist with testing, upgrades, releases and application enhancements • Contribute to documentation, knowledge sharing and process improvements
• From $95k-$105k depending on experience + super • Work-from-home opportunities after completion of your probation period • Maximise your take-home pay with up to $15,900 tax-free and $2,500 for meals and entertainment, plus novated leasing options through NFP salary packaging • Access to exclusive employee discounts on shopping, dining, travel and more • Work within a supportive team that values growth, collaboration and autonomy
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You're a proactive and customer-focused professional who enjoys solving problems, learning new systems and helping others succeed. You thrive in an environment where curiosity, initiative and continuous improvement are encouraged, and you're not afraid to investigate, ask questions and find answers. You communicate confidently with both technical and non-technical stakeholders and enjoy collaborating with others to deliver great outcomes.
To succeed in this role, you'll bring:
• Experience in application support, systems administration, or a similar role, ideally supporting UKG or comparable platforms. • Strong written and verbal communication skills • A curious mindset and passion for continuous improvement • Strong troubleshooting, analytical and problem-solving abilities • The ability to work autonomously while contributing to a collaborative team
• 2+ years' experience in application support, systems administration or similar • Experience working with service desk or ticketing systems such as Jira • Ability to troubleshoot issues, investigate root causes and document outcomes • Exposure to enterprise business applications, system testing or user support • NDIS Worker Screening Clearance and Blue Card, or willingness to obtain
We're not looking for someone who's comfortable saying "I don't know." We're looking for someone who's curious enough to find out. If you enjoy solving problems, supporting users and continuously building your technical expertise, we'd love to hear from you. Apply today.
Applications will be reviewed as they are received, so don't wait for the closing date to submit your application.
Vertaview Group consists of Allinto, All About Living, Arbourwell, Elvara, Multicap and Open Minds and purposefully brings together leading human and social service providers to amplify the pursuit of our shared and enduring social impact. We are leaders in high needs disability support and mental health services. Connect. Support. Grow.
We are creating opportunities and championing possibilities for people with disability and mental health needs. We provide individualised support, experiences, and opportunities for more than 8,000 people across QLD, NSW, and VIC. While we have grown and diversified, we are driven by our passion for every individual’s right to connect and realise the possibilities available to them, so they can live a good life.
Verified company details for this employer are not available yet.
AUD 95000-105000 yearly / year
Full-time
Entry · 2+ years experience
Hybrid
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