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Application Services Analyst
Natural Factors
Coquitlam, CAN
Full Time
Mid
Hybrid
2 days ago
ERP SystemsSysproSQLApplication SupportTroubleshootingWMS Systems
Free
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ERP SystemsSysproSQL
About the Role
Natural Factors is seeking an Application Services Analyst to provide ERP expertise and support critical business systems. You will diagnose and resolve application issues, support production environments, and implement system enhancements.
Key Skills for This Role
ERP SystemsSysproSQLApplication SupportTroubleshootingWMS Systems
Responsibilities
- Diagnose and resolve application issues across ERP and business systems, ensuring minimal disruption to operations.
- Support production environments by monitoring system health, resolving incidents, and addressing recurring issues.
- Implement system enhancements and configuration changes to improve functionality and user experience.
- Collaborate with business users, developers, and vendors to troubleshoot complex problems and deliver solutions.
- Contribute to continuous improvement by identifying trends, optimizing processes, and enhancing application support practices.
Requirements
- 3–5+ years of experience in application support
- Strong hands on ERP system expertise (Syspro preferred)
- Experience supporting ERP and WMS systems, including troubleshooting, customization, and enhancements
- Working knowledge of SQL for reporting, analysis, and issue resolution
- Experience working with enterprise applications in a production environment, ideally within manufacturing
- Strong technical problem solving skills
Full Job Posting
Role Overview
- Bring your ERP expertise to life in a role where you’ll go beyond technical support—partnering with teams across the business to solve real operational challenges.
- As an Application Services Analyst, you’ll play a key role in keeping critical systems running smoothly while driving meaningful enhancements.
- Factors Group are a leading manufacturer of health supplements and vitamins.
In this role, you will
- Diagnose and resolve application issues across ERP and business systems, ensuring minimal disruption to operations.
- Support production environments by monitoring system health, resolving incidents, and addressing recurring issues.
- Implement system enhancements and configuration changes to improve functionality and user experience.
- Collaborate with business users, developers, and vendors to troubleshoot complex problems and deliver solutions.
- Contribute to continuous improvement by identifying trends, optimizing processes, and enhancing application support practices.
You have
- 3–5+ years of experience in application support, with strong hands on ERP system expertise (Syspro preferred).
- Experience supporting ERP and WMS systems, including troubleshooting, customization, and enhancements.
- Working knowledge of SQL for reporting, analysis, and issue resolution.
- Experience working with enterprise applications in a production environment, ideally within manufacturing.
- Strong technical problem solving skills with the ability to quickly learn and adapt to new systems and modules.
You get
- Great benefits package (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program).
- Vacation and Wellness days amounting to 5 weeks in total.
- Company provided RRSP.
- CAD 300 per year to spend on company products.
- Employee discount pricing.
- Employee appreciation events & rewards.
- Free onsite parking.
- Bus pass reimbursement.
- Exclusive discounts with various vendors.
Job Status and Shift
- Full time, Permanent.
- Flexible schedule with core hours 9:00am – 3:00pm.
Work Location
- Hybrid (Coquitlam, BC).
Salary Range
- CAD 65,000 – CAD 80,000 per year.
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