Application Production Support

Qualifications

• 6+ years experience
• The role will be focused on shifting Production Management towards a proactive, predictive model using Site Reliability Engineering (SRE) principles.
• Key experience required in areas like SRE, Observability, or Data Engineering , along with a strong understanding of incident management, automation (using tools like SQL and Python).
• The roles will leverage AI to improve issues escalation and diagnosis.
• Incident Management: Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & the related KPIs
• Automation: Champion automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention. This includes scripting for automated health checks, alerting, and remediation.
• Collaboration : Work closely with development, infrastructure, and business teams to ensure seamless communication and collaboration throughout the incident lifecycle. Participate in post-mortem analysis and contribute to continuous improvement efforts
• Skillset - Distributed systems experience , Unix , Shell Scripting, log analysis, Databases, Stored procedures ,Autosys, performance monitoring, Certificates renewals and Servers /file systems issues trouble shooting . Ability to adapt to AI tools and/or experience in AI tools and methodologies is preferred

Education

Most Relevant Skills

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