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Application Production Support Analyst
Citi
Pune, IND
Full-time
Mid · 4+ years experience
Hybrid
Discovered 3 days ago
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Role Overview
The Application Production Support Analyst is a critical role within the Production Support and Operations team. This individual is responsible for providing high-quality technical support, troubleshooting, and incident resolution for complex enterprise applications and platforms. Acting as the bridge between L1 Helpdesk/Monitoring teams and L3 Development/Engineering groups, the L2 Engineer ensures system availability, stability, and adherence to strict Service Level Agreements (SLAs) in a fast-paced, enterprise technology environment.
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Full Job Posting
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The Application Production Support Analyst is a critical role within the Production Support and Operations team. This individual is responsible for providing high-quality technical support, troubleshooting, and incident resolution for complex enterprise applications and platforms. Acting as the bridge between L1 Helpdesk/Monitoring teams and L3 Development/Engineering groups, the L2 Engineer ensures system availability, stability, and adherence to strict Service Level Agreements (SLAs) in a fast-paced, enterprise technology environment.
Qualifications
- 4+ years of experience in Application Production Support, SRE, or related technology support functions.
- Strong understanding of production support processes, incident management, change management, and problem management.
- Experience supporting business-critical applications within financial services environments.
- Good understanding of financial markets, particularly Equities and Fixed Income trading workflows.
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