Application Management/ L3 Production Support Lead - Dot Net, SQL

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Application manager is responsible to manage multiple applications within organization.

Responsibilities:

Monitor application component related alerts in internal portal like Vulnerability Assessment, End of version support alerts

Maintain App Hygiene and overall health

Monitor FID alerts, App server upgrades.

Support Internal/external Audit, certificate expiry details and coordination with Dev team for vulnerability related issues resolution.

Provide app related details to various global teams as and when asked.

Continuously update interna portal with application related details

Ensure essential procedures are followed and help define operating standards and processes

Serve as advisor or coach to new or lower level analysts

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Perform the Application Management role

Maintain application hygiene and address any Risk & Control items

Work with Risk & Control team to front any audit or regulatory queries

Ability to diagnose & address application issues

Manage L3 Fixes and UAT environments

Manage L3 team to analyse, fix, perform SIT, coordinate for UAT and deliver to production

Be the SPOC from the Development team to Production Support

Work with Production Support team to prioritise problem tickets

In case of any outages, work with Production Support to provide Development support to revert to BAU

Manage UAT environments including health check, UAT support

Manage Senior Stake holders and communicate effectively and professionally at all times

Qualifications:

11+ years of IT experience preferably with financial services

4+ years of application management experience, especially large size IT projects

Experience of managing UAT/L3/Production support

D evelopment background with skills in in Microsoft technology which includes C#, .Net Core, Windows Services, Scheduling, Multi-Threaded Application, APIs, and MS SQL Server.

K nowledge of SQL Server database is required.

Strong communication, analytical, problem solving and time management skills

Experience with Jira / Confluence

Able to work as part of a virtual team in a culturally diverse background

Education:

Bachelor’s degree/University degree or equivalent experience

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