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Application Engineer, Injection Molding
Xometry
Lexington, USA
Full-time
Mid
Hybrid
Discovered 1 weeks ago
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Key Skills for This Role
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What You'll Do:
Analyze and Prepare RFQs: Retrieve and organize quote request information from various channels, including RFQ documents, 3D CAD files, and 2D drawings.
Customer Engagement: Proactively engage with customers to clarify requirements and address any discrepancies in documentation.
Technical Review and Quoting: Conduct thorough reviews of 3D models and 2D drawings to provide design-for-manufacturing (DFM) feedback and support the creation of accurate quotes using Xometry's internal systems and approved methodologies.
File Optimization: Perform basic file modifications and repairs using software such as SolidWorks, Inventor, or Magics to ensure manufacturability.
Database Management: Maintain and update quote databases in real-time to ensure data accuracy and accessibility.
Customer Support: Respond to service requests via ZenDesk and email, providing direct assistance or escalating to subject matter experts when necessary.
Collaborate Cross-Functionally: Work closely with Applications Engineering and Sales to define and package custom requests for customer delivery.
Qualifications:
- Associate degree or higher in a technology field, or equivalent practical experience.
- Strong interest and aptitude in technical tools, including experience with or a willingness to learn 3D CAD software (SolidWorks, Inventor, Magics) and 2D drawing review.
- Demonstrated technical aptitude to quickly grasp general technical aspects of various manufacturing technologies.
- Customer-service oriented with excellent communication skills, capable of interacting politely and enthusiastically with both customers and coworkers.
- Vocational training or direct experience in injection molding is highly desired.
- Familiarity with die casting, stamping and metal extrusion is a plus.
- #LI-Hybrid
- Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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