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Application Engineer - Dental
SHINING 3D Latam
Remote, KSA
Full-time
Entry
Remote
Discovered 2 weeks ago
Dental applicationsDental industry knowledgeComputer hardwareComputer softwareProduct installation and debuggingTechnical training
Free
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Ready to ScanKey skills for this role
Dental applicationsDental industry knowledgeComputer hardware
Role Overview
• Provide comprehensive pre‑sales and after‑sales technical support services, including but not limited to pre‑sales demonstrations, product installation and debugging, equipment usage training, after‑sales problem solving, and equipment maintenance.
• Responsible for training clients on newly launched application solutions and product functions.
• Create application cases, technical documents, training materials, etc.
• Record and maintain after‑sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D department, follow up on problem‑solving progress, and promote continuous product optimization.
• Assist R&D in testing new product software and hardware and new materials, and provide feedback on improvement suggestions.
• Support on‑site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems.
• Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism.
• Based on customer feedback, propose reasonable improvement suggestions and opinions for products.
Key Skills for This Role
Dental applicationsDental industry knowledgeComputer hardwareComputer softwareProduct installation and debuggingTechnical training
Full Job Posting
Base and language
- The listed base is Riyadh and Dammam, with the role described as remote.
- The description header lists English and Arabic as languages.
Application and customer support
- Provide pre-sales demonstrations and after-sales technical support for dental products.
- Install, debug, maintain, and troubleshoot product equipment.
- Train clients on newly launched application solutions and product functions.
- Support exhibitions, competitions, and other on-site activities by explaining product performance.
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