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Application Engineer-Application Development-Applications Development Engineering

exl Service.com (India) Private Limited
IND
Full-time
Mid Level
Hybrid
Discovered 3 weeks ago
Free

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  • Perform thorough manual testing and conversation flow optimization, verifying accuracy of intent detection, entity recognition, and backend integration for enhanced chatbot performance.
  • Drive best practices in conversation design, optimization, and NLP (Natural Language Processing) model tuning for improved response accuracy and user satisfaction.

Responsibilities

  • Contribute to and oversee the migration of conversational platforms (e.g., Khoros to DFCX) ensuring smooth transitions, system integrity, and feature parity.
  • Lead and mentor team members in Dialogflow CX design patterns, integration strategies, and GCP tool utilization.

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