Application Development & Support Specialist

The MDM Developer will be a key technical contributor responsible for developing, maintaining, and supporting our enterprise Master Data Management (MDM) platform across customer, supplier, contact, and item domains. This role requires strong hands-on technical skills in MDM development, SQL, and data integration, combined with the ability to work effectively in a collaborative environment with business users, vendors, and cross-functional teams.

Working under the guidance of the MDM Lead and Support Manager, this position will focus on writing high-quality code, implementing new features, resolving incidents, and ensuring platform stability through rigorous testing and adherence to organizational processes.

Key Responsibilities MDM Development & Enhancement

Develop and implement new MDM capabilities and features

Write high-quality, maintainable MDM code following best practices

Implement data integration solutions to synchronize data across systems

Configure and customize MDM platform components

Develop and optimize complex SQL queries for data processing and analysis

Code Quality & Testing

Write and maintain unit tests for all code changes

Execute system integration testing (SIT) and support UAT activities

Maintain and execute regression test cases to ensure platform stability

Debug and troubleshoot code issues

Refactor and optimize existing code for performance improvements

Participate in code reviews and incorporate feedback

Incident Resolution & Support

Triage and resolve data issues within established SLAs

Investigate and fix defects reported by users

Perform root cause analysis for recurring issues

Support production incidents and provide timely resolutions

Document issue resolutions and update knowledge base

Data Management & Migration

Support data migration activities and bulk update operations

Assist with onboarding new systems, organizations, and datasets

Perform data profiling and analysis to identify data quality issues

Execute data reconciliation across multiple systems

Ensure data integrity throughout integration activities

Process Adherence & Documentation

Follow organizational processes for requirements, development, testing, deployment, and support

Participate in sprint planning and daily stand-ups

Complete assigned user stories within sprint commitments

Create and maintain technical documentation

Document code changes and update release notes

Adhere to change management and deployment procedures

Collaboration & Communication

Work effectively with business users to understand requirements

Collaborate with vendor resources and offshore teams

Participate in requirements gathering sessions

Communicate technical issues and solutions clearly

Support demos and sprint reviews

Work across cross-functional teams to deliver solutions

Security & Compliance

Follow secure coding practices

Address security vulnerabilities identified in code reviews

Ensure SOX compliance for all code changes

Participate in security testing activities

Implement data protection and privacy controls

Required Qualifications Experience

10-12 years of hands-on experience in MDM development or related fields

Proven track record of delivering high-quality code in production environments

Experience working in Agile/Scrum development environments

Demonstrated ability to work with business users and cross-functional teams

Technical Skills

MDM Platform Experience: Hands-on experience developing with at least one MDM platform (e.g., Informatica MDM, SAP MDM, or similar)

SQL Proficiency: Strong SQL skills for complex queries, data analysis, and optimization

Data Integration: Experience developing data integration solutions and ETL processes

Coding Skills: Proficiency in writing, debugging, and refactoring code

Problem-Solving: Ability to troubleshoot and resolve complex data issues

Testing: Experience with unit testing, integration testing, and regression testing

Software Development Discipline

Understanding of the complete software development lifecycle

Experience with requirements analysis and technical design

Knowledge of CI/CD pipelines and automated deployment

Familiarity with version control systems (e.g., Git)

Understanding of change management processes

Experience with post-production validation and support

Communication & Collaboration

Good verbal and written communication skills

Ability to work effectively in a team environment

Comfortable working with business users, vendors, and vendor resources

Ability to explain technical concepts to non-technical audiences

Strong documentation skills

Preferred Qualifications

Multi-domain MDM experience (customer, supplier, contact, item)

Manufacturing industry experience

Experience with ServiceNow for incident management

Familiarity with data governance and data quality concepts

Knowledge of information security best practices

Experience with large-scale data migrations

Certifications in MDM platforms or data management