Application Development & Support Specialist - CPQ
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Key skills for this role
Role Overview
The CPQ (Configure, Price & Quote) Specialist will be responsible for management, development and support of the Quote to Order applications. This include current applications such as Configure One and Oracle Configurator and any future applications supporting the Quote to Order processes. The CPQ specialist is also contributing to the creation of a seamless environment that integrate Oracle Sales Cloud and ERP.
As part of the responsibilities, the specialist will also coordinate and lead the group’s communication of new releases to the extended users community, thus ensuring good customer satisfaction and high adoption rates.
Key Duties
Perform hands-on technical design, solution architectures, architecture roadmaps, prototyping and proof-of-concepts, and development tasks as required in support of current and new projects
Act as a liaison between Technical team, Functional team, Business Functions, and System Integrators to drive configurator enhancements
Contributes into creating Functional Requirement Documentation
Analyze production configuration issues and resolve any functional gaps in Configure One / Revalize
Generate and maintain documentation for changes made to Configure One / Revalize. Assist in the review of documentation created by team members to ensure it is understood, accurate and follows current documentation standards
Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
Coordinate with onshore/offshore teams alike, manage task assignments within the team, and take ownership of deliverables
Keep on top of tracking assigned tasks/deliverables, risks & issues and report to Management as needed
Monitor and drive issues to resolution
Participate in validation/testing and release activities as needed
Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance
Regulation is managed and performed in full compliance with the Company ITC certification program
Communicate and distribute all system upgrades and support users’ community with timely adoption and system up taking
Key Skills for This Role
Full Job Posting
Position Summary
The CPQ (Configure, Price & Quote) Specialist will be responsible for management, development and support of the Quote to Order applications. This include current applications such as Configure One and Oracle Configurator and any future applications supporting the Quote to Order processes. The CPQ specialist is also contributing to the creation of a seamless environment that integrate Oracle Sales Cloud and ERP.
As part of the responsibilities, the specialist will also coordinate and lead the group’s communication of new releases to the extended users community, thus ensuring good customer satisfaction and high adoption rates.
Key Duties
Perform hands-on technical design, solution architectures, architecture roadmaps, prototyping and proof-of-concepts, and development tasks as required in support of current and new projects
Act as a liaison between Technical team, Functional team, Business Functions, and System Integrators to drive configurator enhancements
Contributes into creating Functional Requirement Documentation
Analyze production configuration issues and resolve any functional gaps in Configure One / Revalize
Generate and maintain documentation for changes made to Configure One / Revalize. Assist in the review of documentation created by team members to ensure it is understood, accurate and follows current documentation standards
Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
Coordinate with onshore/offshore teams alike, manage task assignments within the team, and take ownership of deliverables
Keep on top of tracking assigned tasks/deliverables, risks & issues and report to Management as needed
Monitor and drive issues to resolution
Participate in validation/testing and release activities as needed
Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance
Regulation is managed and performed in full compliance with the Company ITC certification program
Communicate and distribute all system upgrades and support users’ community with timely adoption and system up taking
School Background / Working Seniority
3 years experience operating with CPQ software, Revalize/ Configure One is a plus
International experience is a plus
IT Bachelors Degree or equivalent
Basic Skills
- Good command of English
Technical / Functional skills
- Exposure to Product Configurator and Quote-to-Order applications Configure One / Revalize
- Exposure to Oracle Sales Cloud / various CRM or ERP
- Analytical, and Problem-solving skills are required
- Excellent Communication and Teamwork skills
- Good command of system documentation and technical training write upps
- Process Discipline and Documentation skills essential
- Knowledge of ITIL v3 an advantage
- Ready to move beyond own area of comfort
- Excellent problem diagnosis and analytical skills
- Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations
About Vertiv
Global leader in critical digital infrastructure and cooling solutions.
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