Application and Data Platform Support

Support the reliable, secure, and compliant day-to-day operation of the company’s Data & AI platforms and assigned business applications. The position provides first-level operational support for Databricks, Unity Catalog, user access, platform onboarding, incident and request tracking, documentation, testing, and usage monitoring. Working under the direction of the CIO and in collaboration with business users, IT teams, data owners, and platform providers, the position supports the implementation of approved business requirements while ensuring adherence to Mercedes-Benz policies, security requirements, and governance standards...

Provide first-level operational support for the Data & AI platform and serve as the initial contact for user inquiries, incidents, service requests, and access-related issues

Track incidents and service requests through closure and communicate progress to affected users.

Support user onboarding and administration activities including user, group, catalog, schema, and data-product onboarding in accordance with approved procedures.

Maintain accurate records of user access, approval evidence, ownership assignments, and platform configuration details

Coordinate periodic access reviews with data owners and follow up on identified remediation actions.

Assist in the administration and governance of Unity Catalog, including metadata management, permissions maintenance, and data ownership documentation.

Monitor platform health, job execution status, service availability, capacity utilization, and system notifications, escalating issues when required

Contribute to continuous improvement by identifying recurring issues, support trends, and opportunities to enhance platform operations and user experience.

Maintain operating procedures, support documentation, user guidance, configuration records, and knowledge articles.