Apple Computing Specialist

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

• Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.

• Achieves team and individual goals while enabling an excellent customer shopping experience.

• Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.

• Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.

• Engages with customers for consultations whether it be in-store, over the phone, or chat options online.

• Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.

• Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.

• Maintains assigned department’s merchandising and readiness to serve customers.

• Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.

• Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.

• Coaches and trains coworkers on new vendor technology and services.

• Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.

• Ability to work successfully as part of a team

• Prior experience serving as a specialist in premium, luxury, or complex technology solutions

• 1 year of experience working with consumer electronics

• Competitive pay

• Great employee discount

• Financial savings and retirement resources

• Support for your physical and mental well-being