App Dev & Support Engineer III

Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions.

Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones.

Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development.

Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives.

Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery.

Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality.

Hands-on Experience: Minimum of 5+ years working with core ServiceNow modules such as ITSM, CSM, FSM, EAM, ITOM, HRSD, and ITBM—including installing, configuring, and customising workflows.

Discovery & CMDB: Practical knowledge implementing and managing Discovery for accurate CI detection, along with maintaining robust CMDB structures and developing CSDM v4 framework.

Custom Applications & Portals: Proven track record of creating tailor-made ServiceNow applications and designing engaging, user-friendly portals to enhance service delivery.

RESTful and SOAP APIs: Demonstrable success integrating ServiceNow with third-party systems (e.g., SailPoint, Jira, Azure, GCP, SCCM) using API calls, Service Graph Connectors, or custom connectors.

Automation & Orchestration: Familiarity with Orchestration, Flow Designer, and scripting to automate end-to-end processes—particularly for provisioning/deprovisioning services and handling security workflows.

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Application Developer (CAD).

ServiceNow Implementation Specialist certifications, especially CSM, FSM, or EAM, are highly advantageous.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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