API Field Specialist, Slack

10+ years in a technical, customer-facing, or pricing/consumption-modeling role * Deep fluency in APIs, rate limiting, and usage-based pricing models * Comfortable owning and defending a quantitative model in front of a skeptical customer or seller — not just building one * Track record partnering with sales teams on complex technical or commercial deals * Strong communication skills; equally credible with technical and business stakeholders * Experience translating field and customer feedback into product or pricing input

A senior Solutions Engineer, Sales Engineer, or Technical Account Manager from a company with real usage-based or metered pricing, who has personally had to explain a bill or cost estimate to a skeptical enterprise customer — not just demo a product.

That "defending a number under questioning" experience is the closest proxy for this job.

Deep API fluency is a must.

Where to source:

Usage/consumption-pricing companies: Twilio, Stripe, Snowflake, Datadog, MongoDB Atlas, Confluent, Fastly — places where explaining a rate card to a customer is a named, practiced skill * Token-based API companies: OpenAI, Anthropic, and other LLM API providers — likely the single best-fit talent pool; token economics conversations map almost directly onto this role * AWS/GCP enterprise TAMs specializing in cost optimization (Cost Explorer-style work) — different product, same core skill

Weaker fits to watch for:

Pure Deal Desk/pricing analysts who've built calculators but never defended one live with a customer or AE — quantitative skill without field credibility or API depth * Generalist SEs from subscription (non-usage) pricing companies — demo skills transfer, but no experience reasoning about variable consumption

Senior Individual Contributor (targeting Sr.

Manager level).

No deal or quota authority required — the bar is technical/quantitative depth plus field credibility, not commercial decision rights.

One head to start, with room to build out a small team as demand grows.

This role reports directly to Zach Ciliotta-Young, with a close working partnership across the sales team and Product Strategy & Operations to stay aligned on pricing and product strategy as they evolve.