Analyste opérations RH, services partagés | HR Operations Analyst, Shared Services

Expérience dans un environnement de services partagés RH.

Connaissance approfondie de ServiceNow, Workday, ADP Global View ou SAP.

Compétences en amélioration continue.

Approche axée sur l’amélioration continue.

Expérience en optimisation de processus, automatisation ou transformation opérationnelle.

Capacité démontrée à analyser des tendances, produire des rapports et formuler des recommandations stratégiques.

• Baccalauréat en ressources humaines, administration, gestion ou domaine connexe, ou expérience équivalente.

Ce poste s’inscrit dans un milieu de travail francophone, néanmoins il nécessite une très bonne connaissance de l’anglais pour lire et comprendre, sur une base quotidienne, de la documentation et des termes techniques qui peuvent émaner d’organisations internationales, ainsi que pour écrire et communiquer en anglais avec des clients, des fournisseurs ou des collègues internationaux.

Ce que nous offrons

• Programme de régime de retraite et d’épargne avec cotisation de l’employeur
• Programme d’assurance collective
• Possibilités d’avancement (progression de carrière)
• Programme de mérite ou programme de reconnaissance
• Programme de santé et bien-être, y compris la télémédecine
• Club récréatif et sportif
• Garderies à proximité
• Accessibilité en transport ou programme de transport en commun et stationnement gratuit

Le masculin est utilisé sans discrimination et uniquement dans le but d'alléger le texte.

Nous étudierons la demande d’emploi de tous les candidats qualifiés.

Chez Pratt & Whitney Canada, nous allions passion, audace et rigueur pour concevoir, fabriquer et entretenir les moteurs d’aéronefs les plus avancés et les plus fiables au monde.

Notre travail et la qualité de nos produits contribuent au succès de nos clients, qui à leur tour sauvent des vies, soutiennent le commerce connectent les communautés et protègent les libertés.

Chez Pratt & Whitney Canada, vous avez l’occasion de faire une différence tous les jours; Il suffit de lever les yeux. Êtes-vous prêt à vous dépasser?

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928.

We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable.

Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition.

Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country.

In addition, our headquarters continues to be recognized among the top employers in the Montreal region.

Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

The Team?

Joining the HR Service Centre team means having a direct impact on the employee experience by helping make support simple, consistent, and genuinely human.

You will report to the manager and work closely with HR, IT, and Operations partners to deliver a service that employees can rely on every day.

This role offers broad exposure to HR processes and a strong opportunity to grow by contributing ideas that improve how work gets done.

What makes the team unique is its collaborative culture, continuous-improvement mindset, and the chance to be part of meaningful change.

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively in a hybrid work model.

What will your day-to-day look like?

• Deliver an exceptional customer experience by ensuring fast, accurate, and empathetic resolution of inquiries via phone, email, live chat, and case management.
• Act as an ambassador of our service culture, positively influencing interactions and contributing to the enhancement of the overall employee experience.
• Use and optimize multiple HR systems (Workday, ServiceNow, ADP, etc.) to respond to inquiries, analyze trends, and recommend improvements.
• Interpret and clearly explain HR policies and business processes while identifying opportunities for simplification or automation.
• Document, analyze, and escalate complex cases using a structured, data‐driven approach.
• Actively contribute to the continuous improvement of the Service Center by identifying pain points, recommending optimization opportunities, and supporting the implementation of sustainable solutions.
• Collaborate with HR, IT, and Operations teams to support the evolution of the service delivery model and the expansion of services offered.
• Contribute to special projects related to HR transformation, employee experience, or operational efficiency.
• Proactively identify and submit recommendations to improve processes.

What do you need to be successful?

• Experience in Hr shared service center
• Minimum of 1 to 3 years of experience in customer service or operational support.
• Strong problem‐solving abilities, data analysis skills, and sound decision‐making.
• Ability to work independently while collaborating effectively with multidisciplinary partners.
• Strong attention to detail and excellent documentation skills.
• Professional judgment, discretion, and integrity in handling sensitive information.
• Proficiency with MS Office and comfort working with HR systems.

• Experience in an HR shared services environment
• Strong knowledge of ServiceNow, Workday, or ADP Global View and SAP.
• Skills in continuous improvement.
• Continuous improvement approach
• Experience in process optimization, automation, or operational transformation.
• Demonstrated ability to analyze trends, produce reports, and formulate strategic recommendations.

• Bachelor’s degree in human resources, Business Administration, Management, or a related field, or equivalent experience.

This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read.

We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world.

Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up.

Are you ready to go beyond?

RTX adhère aux principes d’égalité en matière de recrutement et d’embauche. Toutes les candidatures de postulants qualifiés seront examinées avec attention, sans distinction d’origine ethnique, de couleur, de religion, de genre, d’orientation ou d’identité sexuelle, d’origine nationale, d’âge, de handicap, de statut d’ancien combattant protégé ou de toute autre caractéristique protégée par la loi.

RTX adheres to the principles of equal employment.

All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Si vous postulez à un emploi via notre page Carrières, l'utilisation de vos informations personnelles par RTX est régie par l' Avis de confidentialité des candidatures.

Cliquez ci-dessous pour sélectionner la version dans la langue de votre choix.

Click on this link to read the Policy and Terms