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Analyst - Service Desk
MRO Corporation
Remote, IND
Full-time
Entry
Remote
Discovered Today
Microsoft BookingsMicrosoft TeamsGenesysJira Service Management
Free
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Provide 1:1 remote support to users during their scheduled migration sessions.
Follow a step-by-step migration process using a proprietary tool (training will be provided).
Use Microsoft Bookings to manage user appointment scheduling and maintain an efficient workflow.
Offer live migration support via phone using provided US outbound calling solutions (Microsoft Teams or Genesys).
Perform basic troubleshooting and escalation as needed.
Log activity, migration status, and any issues via Jira Service Management (JSM).
Assist in tracking and reporting on daily migration progress.
Collaborate with other technicians and the project lead to continuously improve efficiency and user experience.
About MRO Corporation
IT Services & Consulting2539 employeesFounded 2002
Healthcare clinical data exchange and release-of-information provider serving hospitals, health systems, clinics, payers, and ACOs.
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