Analyst Procurement Operations

• Build and maintain SpendHQ dashboards to track P rocurement KPIs and savings performance
• Identify savings opportunities, cost avoidance trends, and spend anomalies through data analysis
• Track and report on cycle times, compliance rates, and operational efficiency metrics
• Develop ad hoc analys i s to support strategic decision-making

• Prepare monthly P rocurement performance decks for leadership review
• Develop quarterly governance review materials with trend analysis and recommendations
• Maintain and update RFx templates, category profiles, and sourcing summaries
• Consolidate cross-functional data into executive-ready presentations

• Manage end-to-end requisition-to-purchase-order processing, ensuring accuracy and timeliness
• Monitor and reduce maverick spend through compliance audits and stakeholder education
• Conduct regular P2P compliance reviews and flag exceptions for resolution
• Ensure PO accuracy including pricing, terms, delivery dates, and cost center allocation

• Conduct vendor qualification reviews including D&B report analysis and financial risk scoring
• Administer the vendor qualification workflow within ServiceNow
• Assess supplier risk profiles and maintain the Vendor Classification Matrix
• Coordinate with stakeholders to gather and validate vendor documentation and references

• Manage end-to-end supplier onboarding through Coupa Supplier Information Management (SIM)
• Administer the supplier portal, ensuring accurate and complete supplier profiles
• Collect, validate, and maintain tax documentation (W-9/W-8), banking information, and insurance certificates
• Troubleshoot supplier registration issues and serve as first point of contact for onboarding inquiries

• Route, triage, and manage Supplier Request Center (SRC) tickets within ServiceNow
• Monitor SLA adherence and escalate aging tickets per established protocols
• Produce queue health reports and identify bottlenecks in ticket resolution
• Maintain accurate ticket categorization and documentation for audit and reporting purposes

• Identify process bottlenecks and recommend automation or workflow enhancements
• Support P rocurement maturity assessments and roadmap development
• Contribute to system enhancement testing (Coupa, ServiceNow, SpendHQ)
• Benchmark internal processes against industry best practices and propose improvements

What do you need to succeed?

• Bachelor's degree in Business Administration , Supply Chain Management, Finance, or related field
• 2-3 years of experience in P rocurement operations, sourcing support, or supply chain analytics
• Demonstrated experience with procure-to-pay (P2P) processes and purchase order management
• Proficiency in P rocurement systems (Coupa strongly preferred) and ERP platforms
• Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data modeling)
• Experience with spend analytics tools and dashboard development
• Strong written and verbal communication skills with the ability to present to senior stakeholders
• Proven ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with a commitment to data accuracy and process integrity
• Experience with ServiceNow (particularly ITSM or P rocurement modules)
• Familiarity with SpendHQ or comparable spend intelligence platforms
• Experience with supplier risk assessment methodologies and vendor qualification frameworks
• Knowledge of D&B reports and financial risk scoring
• Exposure to P rocurement policy development and governance frameworks
• Experience in entertainment, media, sports, or live events industries
• Experience developing or improving Procurement operational processes and standard operating procedures.
• Familiarity with Oracle Fusion ERP.
• CPSM, CSCP, or other relevant procurement/supply chain certification
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

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