Analyst - Learning Experience & Processes (Hybrid)

Qualifications

• About the Job:
• The Analyst, Learning Experience & Processes, supports the administration, analysis, documentation, and continuous improvement of United’s learning management tools. This role partners with learning teams, business stakeholders, technology partners, and vendors to help ensure learning systems are reliable, well-documented, and aligned to operational and learner needs.
• Core accountabilities / key responsibilities:
• Administer and support learning management tools, including system access, assignments, curricula, notifications, workflows, and routine platform maintenance
• Support testing, troubleshooting, documentation, and issue resolution for platform updates, digital learning content, integrations, and new functionality
• Analyze learner support trends, system performance, data quality, and operational workflows to identify risks, recurring issues, and opportunities for improvement
• Document business requirements, current-state and future-state processes, SOPs, testing outcomes, and support procedures for learning technology solutions
• Partner with instructional design teams, content owners, administrators, vendors, and technology partners to ensure solutions are implemented effectively and support a strong learner experience
• Support proofs of concept, pilot programs, technology evaluations, and implementation activities for emerging learning tools and platform capabilities