Analyst – Learning & Development Operations

These competencies represent the skills, knowledge, and abilities required to excel in this role.

Expertise in digital learning tools and automation is essential for delivering scalable, efficient, and impactful learning experiences. This competency ensures the organization leverages technology for continuous learning and operational excellence.

Proficiency in learning management systems (LMS), Learning Experience Platforms (LxP), and related technologies

Ability to administer learning systems, including assigning training, managing curricula, and maintaining training records

Understanding of integration between Learning & Talent Systems, HRIS, and content providers

Skill in executing automation initiatives to streamline learning processes

Strong operational execution ensures learning programs run smoothly, align with business goals, and deliver measurable results. This competency is critical for maintaining high standards and stakeholder satisfaction.

Ability to follow standardized global processes and ensure accurate documentation

Proficiency in managing incidents, escalations, and recurring issues

Capability to serve as system administrator for key learning tools

Competence in learning analytics enables data-driven decision-making and continuous improvement of learning initiatives.