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The New York Stock Exchange (NYSE), part of Intercontinental Exchange (NYSE: ICE), is the world's largest equities exchange and a defining name in global markets.
Our Systems Operations team keeps that market running, engineering and supporting the technology platforms that connect companies around the world to capital and derivative markets.
With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally.
We're looking for motivated, results-oriented people to join our team.
We are seeking an Operations Support Analyst II to join our Systems Operations team, supporting the technology behind the New York Stock Exchange and affiliated markets.
The ideal candidate brings 1-3+ years of production support experience, strong personal initiative, and the ability to manage multiple priorities independently.
This individual actively contributes to process improvement and serves as a reliable resource for peers and junior team members.
The ability to work in a high-availability environment supporting standard and extended trading hours (including planned 23x5 extended-hours coverage), with shift rotation and/or weekend work required.
The New York Stock Exchange (NYSE), part of Intercontinental Exchange (NYSE: ICE), is the world's largest equities exchange and a defining name in global markets. Our Systems Operations team keeps that market running, engineering and supporting the technology platforms that connect companies around the world to capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. We're looking for motivated, results-oriented people to join our team.
We are seeking an Operations Support Analyst II to join our Systems Operations team, supporting the technology behind the New York Stock Exchange and affiliated markets. The ideal candidate brings 1-3+ years of production support experience, strong personal initiative, and the ability to manage multiple priorities independently. This individual actively contributes to process improvement and serves as a reliable resource for peers and junior team members.
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The ability to work in a high-availability environment supporting standard and extended trading hours (including planned 23x5 extended-hours coverage), with shift rotation and/or weekend work required.
1-3+ years of experience in a production support or IT operations environment
Proven technical skills with demonstrated growth in platform and tooling proficiency
Strong personal initiative; consistently takes responsibility without prompting
Excellent teamwork with an active role in training new team members
Ability to prioritize work efficiently without direct guidance from management
Ability to lead smaller projects and provide effective status updates to management
Intermediate-level experience with Linux operating systems
Understanding of TCP/IP, UDP, and Multicast protocols
Interest in or exposure to automation and AI-assisted operations (scripting, workflow tools, or similar)
Familiarity with ServiceNow or equivalent ITSM platforms
Comfort working in a follow-the-sun model
Bachelor's degree in Information Technology, Computer Science, or equivalent experience
Experience supporting exchange technology, financial market data, or regulated trading environments
Exposure to automation or AI tooling in an operations context (e.g., scripting, N8N, or AI-assisted workflows)
Exposure to monitoring tools such as BigPanda, Splunk, or equivalent
Parent group profile
Global operator of financial exchanges, clearing houses, and mortgage technology.
Visit parent group websiteFull-time
Entry · 1+ years experience
Onsite
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