Analyst II - RAIMS Program

Using application administration tools, configure workflows, forms, notifications, business rules, security roles, and system settings.

Develop and maintain reports, queries and supporting documentation.

Participate in software testing, validation, and user acceptance testing activities.

Assist with testing and support activities related to system integrations and data exchange processes.

Participate in feasibility assessments and evaluation of new system functionality.

Work with university stakeholders, vendors, and technical teams to implement approved enhancements and configure system forms, workflows, and reports to support business processes

Assist with project planning, issue tracking, release management, and implementation activities.

Activity B: Application / Service Maintenance (30%)

The Analyst II participates in ongoing operational support and maintenance activities for enterprise business applications and services for the RAIMS program.

Maintenance activities include ensuring system stability, performance, security, data integrity, documentation, and service continuity.

Monitor application performance and investigate system issues.

Coordinate and execute software upgrades, patches, and releases.

Support change management and release management processes.

Maintain application documentation, support materials, and operating procedures.

Perform testing associated with system updates and enhancements.

Monitor data quality and assist with data validation and correction activities.

Coordinate with vendors and technical support resources to resolve complex issues.

Recommend improvements to business processes, workflows, and system functionality

Activity C: User Support / Client Services / Training (40%)

As part of a team, provide functional and technical support to faculty, staff, researchers, administrators, and external partners using supported systems and services.

This support includes diagnosing issues, answering questions, resolving system problems, and providing guidance regarding system functionality, workflows, and business processes.

Respond to, triage, and resolve application support requests and service tickets, escalating issues as required

Investigate and troubleshoot system, workflow, access, and data-related issues.

Provide timely and accurate information regarding application functionality and processes.

Utilize strong interpersonal and communication skills when working with users across the University community.

Liaise with vendors and technical support resources regarding application issues.

Assist users in adopting new functionality and business processes.

Develop and deliver training materials, job aids, workshops, and user support documentation.

Work collaboratively with stakeholders to prioritize support requirements and service improvements.

Requirements

The University acknowledges that candidates may bring varying strengths to this role. The following qualifications will guide the assessment process:

Undergraduate degree in Computer Science, Information Systems, Business Technology Management, Business Administration, or a related discipline.

Three (3) years of related experience, combined with approximately two (2) years on the job, for a total of five (5) years to achieve full competency in the position.

Experience supporting enterprise software applications, including application configuration, testing, implementation, maintenance, and user support.

Experience developing and maintaining system workflows, electronic forms with branching logic, and other configurable business processes

Experience troubleshooting and resolving application issues while working with end users, technical teams, vendors, and stakeholders.

Experience with data management, reporting, information systems administration, and the preparation of user documentation, training materials, and support resources.

Strong analytical, problem-solving, interpersonal, and communication skills, with an understanding of application testing, documentation, training, and change management practices.

Proficiency with Microsoft 365 applications and business productivity tools.

Experience in a post-secondary, research administration, regulatory, compliance, or business operations environment is considered an asset

Employee Type: Temporary Position Number: 10928214 Classification: P&M FT- Band 03

Professional/Managerial Salary Bands The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade.

*Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 09/04/2026 Closing Date: 09/18/2026