Analyst II, Client Services Operations
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Key skills for this role
Role Overview
Kroll is seeking an experienced Analyst for its Client Service Operations function.
The role supports operational delivery, quality management, client satisfaction, and continuous process improvement in financial crime compliance.
Key Skills for This Role
Full Job Posting
Role Overview
Kroll is seeking an experienced Analyst for its Client Service Operations function.
The role supports operational delivery, quality management, client satisfaction, and continuous process improvement in financial crime compliance.
Core Responsibilities
- Review AML, KYC, transaction monitoring, and fraud alerts end to end according to standard operating procedures.
- Interpret regulatory and policy changes and translate them into updated procedures and workflows.
- Conduct investigations, prepare documentation and case narratives, and meet regulatory and internal quality expectations.
- Support junior analyst training, onboarding, knowledge sharing, daily huddles, and refresher sessions.
- Update procedures, checklists, and process documents as regulatory or procedural changes occur.
- Analyze recurring issues, perform root-cause analysis, and contribute to process improvements.
- Collaborate with team leads and business unit teams to clarify case details and resolve discrepancies.
Essential Qualifications
- Bachelor’s or Master’s degree in Finance, Business Administration, Law, or a related field is required.
- Three to five years of experience in AML, KYC, transaction monitoring, fraud operations, or financial crime compliance is required.
- Strong knowledge of FATF, the USA PATRIOT Act, EU AMLD, FCA, GDPR, and APAC AML frameworks is required.
- Strong knowledge of Elliptic, Chainalysis, TRM Labs, Sumsub, and LexisNexis ThreatMetrix is required.
- Strong communication, analytical, investigative, and decision-making skills are required.
- Strong proficiency in MS Office is required.
Preferred Certifications
- CAMS, CKYCA, GO-AKS, or another recognized AML, compliance, or financial crime certification is preferred.
About Kroll
Kroll provides valuation, corporate finance, investigations, restructuring, compliance, and regulatory consulting services.
Kroll promotes analytical rigor, global perspectives, collaboration, and equal opportunity.
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