Analyst I, Systems Operations

A bachelor's degree in computer science, Information Systems or other related discipline is preferred

With 2 to 4 Years of Experience as Incident Management/ Coordinator

Considerable knowledge of Service Now change incident and problem management principles, procedures and techniques

Considerable knowledge of standards and best practices relevant to the information technology industry (e.g. ITIL)

Strong knowledge of issue resolution and escalation practices

Broad knowledge of IT infrastructure

Ability to apply analysis and creative thinking when solving problems and conflict

Ability to provide acute attention to detail

Ability to communicate effectively to all levels within the organization

Ability to manage multiple tasks simultaneously

Independent and collaborative decision-making ability within specified parameters

Skilled at identifying and implementing process improvements

Ability to effectively establish and maintain relationships across the organization

Excellent written and verbal communication skills

Ability to organize tasks and priorities effectively and under minimal supervision