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Analyst, Business Solutions & Organizational Projects

Ronald McDonald House BC & Yukon
Vancouver, CAN
Contract
Mid
Hybrid
Today
Business AnalysisProject ManagementProcess ImprovementMicrosoft 365SQLData Analysis
Free

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About Us

  • At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.
  • As a champion of family centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well being.
  • Since opening our first 13 bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73 bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room
  • With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the tou
  • Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

Why This Role Matters

  • Ronald McDonald House BC & Yukon is entering a period of growth and increasing operational complexity. As we expand our services and prepare for greater capacity, we need strong systems, efficient processes, and practical technology solutions that help teams work effectively and sustainably.
  • This role helps turn organizational needs into clear, scalable solutions by partnering with teams to improve workflows, strengthen business systems, and support successful cross functional initiatives.
  • By connecting people, process, data, and technology, the Analyst, Business Solutions & Organizational Projects will help build the operational foundation needed to support sustainable growth and continued mission impact.

About The Role

  • The Analyst, Business Solutions & Organizational Projects supports Ronald McDonald House BC & Yukon’s growth and operational effectiveness by leading business systems improvements, process optimization, and cross functional organizational projects. Reporting to the VP, Finance, this role works close
  • The position serves as a bridge between people, processes, data, and technology, helping translate operational challenges into clear, scalable, and user focused solutions. Through strong project leadership, business analysis, change support, and stakeholder partnership, this role helps strengthen th
  • This is a full time, 12 18 month contract position.

Key Responsibilities

  • Develop a strong understanding of organizational processes, systems, data flows, and operational needs across departments.
  • Partner with teams to identify opportunities to improve effectiveness, efficiency, automation, and user experience.
  • Serve as the internal lead for business systems and technology enabled process improvements.
  • Evaluate and recommend technology solutions that align with organizational priorities, capacity, and budget.
  • Maintain visibility of the organization's technology ecosystem, integrations, and business applications.
  • Support implementation and optimization of business systems, including Microsoft 365 and other organizational platforms.
  • Lead cross functional projects from planning through implementation.
  • Develop project plans, timelines, stakeholder engagement approaches, and implementation strategies.
  • Coordinate project teams and monitor progress against deliverables.
  • Identify risks, dependencies, and barriers to successful implementation.
  • Facilitate project planning, decision making, and communication across departments.
  • Support strategic initiatives identified by the Organizational Priorities Group.

Business Analysis & Process Improvement

  • Facilitate discovery sessions with stakeholders to understand operational challenges and opportunities.
  • Document current state and future state processes and workflows.
  • Gather, analyze, and translate business requirements into practical solutions.
  • Develop recommendations and business cases for process improvements and technology investments.
  • Identify opportunities to reduce manual work, improve data quality, strengthen reporting, and increase organizational effectiveness.

Change Management & Adoption

  • Support successful implementation of new processes, systems, and initiatives.
  • Develop training materials, user guides, and documentation.
  • Facilitate staff training and stakeholder engagement activities.
  • Build organizational readiness for change and support adoption of new ways of working.
  • Gather user feedback and identify opportunities for continuous improvement.

Cross Functional Partnership

  • Build strong relationships across departments to understand priorities and support organizational goals.
  • Act as a trusted advisor to leaders on systems, workflows, technology solutions, and project implementation.
  • Translate technical concepts into practical language and recommendations for operational teams.
  • Collaborate with external vendors, consultants, and service providers to deliver organizational solutions.

Data, Reporting & Organizational Insights

  • Partner with departments to identify reporting and information needs.
  • Support development of dashboards, reporting tools, and business intelligence solutions.
  • Promote data consistency, accessibility, and informed decision making across the organization.
  • Identify opportunities to better leverage organizational data and analytics.

Qualifications (Experience & Education)

  • Degree or diploma in Business, Information Systems, Project Management, Technology Management, Business Analysis, or a related field.
  • 3 5 years of progressive experience in business analysis, project management, business systems, digital transformation, process improvement, or organizational effectiveness.
  • Demonstrated experience applying business analysis practices aligned to Business Analysis Body of Knowledge (BABOK).
  • Proven experience supporting data architecture and data transformation initiatives.
  • Experience with Microsoft 365 tools and common business analysis platforms; SQL and reporting.
  • Demonstrated experience leading cross functional projects and stakeholder groups.
  • Experience implementing new systems, platforms, technologies, or business solutions.
  • Experience gathering business requirements and translating needs into practical solutions.
  • Experience with business process mapping and workflow documentation.
  • Experience supporting organizational change and technology adoption.
  • Experience working in nonprofit, healthcare, social impact, or mission driven organizations is considered an asset.

Role Expectations

  • This role is based at RMH BC & Yukon’s House in Vancouver and works within a family centered environment guided by trauma informed care principles.
  • The position works within a hybrid work arrangement, with a minimum expectation of three to four days per week on site to support collaboration, relationship building, and engagement with staff and operational teams.
  • The role requires regular participation in cross functional meetings, project teams, and working groups to support organizational priorities and coordinated implementation of initiatives.
  • The successful candidate is expected to demonstrate sensitivity, professionalism, and sound judgment when working in proximity to families navigating serious medical experiences.
  • There are no regular travel, driving, driver’s licence, or access to vehicle requirements for this position.

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