Analyst, Business Applications Services

Role & Responsibilities:

• Serve as the first/second line application support contact for assigned business applications; triage, investigate, and resolve incidents within defined SLAs.
• Configure application settings (roles, workflows, reference data) and perform routine maintenance (batch jobs, interfaces, data loads).
• Create and maintain knowledge articles, runbooks, and user guides; contribute to a great “total customer experience.”
• Execute and coordinate application changes and minor releases: assess impact, prepare regression test scripts, and support UAT with business stakeholders.
• Analyze recurring issues; document root causes and propose preventative fixes in partnership with senior analysts and engineers.
• Support integrations and data flows (APIs, SFTP, scheduled jobs): monitor interface health, investigate errors, and collaborate with integration teams on fixes.
• Build reports and queries (e.g., SQL/Excel/Power BI) to support Finance, Leasing, and Operations.
• Partner with vendors/implementation partners on tickets and small enhancements; track deliverables against SLAs.
• Support compliance activities with Security and Infrastructure (access reviews, audit evidence, backup/restore tests).
• Participate in cross functional initiatives such as new property onboarding, module rollouts, and data quality clean ups.

Your Qualifications:

• Bachelor’s degree in Computer Science or relevant experience including IT certifications
• ITIL v3 Foundations or higher is considered an asset
• 1-2 years of experience in business applications support, systems analysis, or enterprise application operations (real estate industry exposure preferred).
• Strong customer service mindset; clear, concise communication (written and verbal).
• Organized and detail oriented; able to juggle multiple requests and hit SLA commitments.
• Hands-on experience supporting enterprise applications in a corporate environment.
• Familiarity with ITIL processes (incident, request, change, problem) and ticketing tools (e.g., ServiceNow).
• Working knowledge of one or more of the following is an asset: Dealpath, Origami, VTS, (or similar integration platforms).
• Ability to write and troubleshoot basic SQL; strong Excel skills.
• Understanding of integrations (APIs, flat file exchanges, SFTP) and job/alert monitoring.
• Experience coordinating UAT and documenting test cases.

Your Career @ Brookfield:

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