AMNA Customer Quality E3

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.

We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.

As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.

We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Learn more about our benefits .

Candidate must reside in Austin, TX

• Be the Customer quality interface for Customers in AMNA , addressing FAs and driving internal processes to ensure continuous Improvement in FA Cycle time, one of the key elements of the VOC (Voice of the Customer) program Be a facilitator for our FSO team to progress on the quality and Lean Six Sigma journey, from problem statement accuracy to proficiency into 8D’s Managing the APS Governance at field. Provide 8D Training to improve actionable Data analytics and Problem Solving capabilities, Develop and Deploy Quality Tools and Methods Interacts with customers and functional managers and engineers in product development, design, test, marketing, sales, planning, manufacturing, etc. These interactions often are with regard to potential, real or perceived customer quality or reliability concerns arising from technical, administrative or logistical events. Identify systemic issues and drive continuous improvement across the assigned business unit. Success in this role will be measured against business unit customer satisfaction indicator and customer quality indicators. Interfaces with customers, vendors, and various company departments to resolve quality problems and provide information. Manages QMS and ensures compliance to requirements through internal audits, external certification ISO standards and sourcing audits via Applied's SSQA process Coaches, mentors and conducts training for targeted organizations on quality processes. Reduces qualification cycle time and cost while still meeting reliability performance requirements