Amer Centre Manager
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Key skills for this role
About the Role
Super Wheels Passenger Transport seeks an Amer Centre Manager to lead operations, ensure compliance with government regulations, drive revenue growth, and deliver exceptional customer service in Dubai.
Key Skills for This Role
Responsibilities
- Lead day to day operations to ensure efficient and timely service delivery
- Monitor service quality, productivity, and customer satisfaction
- Implement process improvements to enhance operational efficiency and customer experience
- Ensure adherence to service standards and government regulations
- Ensure full compliance with applicable government policies, procedures, and service guidelines
- Stay updated on immigration, residency, and related regulatory changes
- Act as primary liaison with relevant government authorities and stakeholders
- Lead, coach, and develop a high performing team
- Manage workforce planning, performance management, and employee engagement
- Drive revenue growth, profitability, and cost optimization
- Monitor daily collections, financial controls, and operational KPIs
- Ensure exceptional customer service and prompt resolution of escalations
Requirements
- Bachelor's Degree in Business Administration, Management, or a related field
- 5 to 8 years of experience in operations, customer service, government services, or similar environment
- Minimum 3 years in a leadership or managerial role
- Experience in Amer, Tasheel, government service centres, immigration, or related sectors preferred
- Strong leadership and team management skills
- Knowledge of regulatory compliance and government policies
- Financial acumen and ability to drive revenue growth
- Excellent communication and relationship building skills
Full Job Posting
Position Summary
- The Amer Centre Manager is responsible for the overall leadership, operational performance, compliance, customer experience, and financial success of the centre.
- The role ensures seamless delivery of government services while maintaining the highest standards of efficiency, accuracy, regulatory compliance, and customer satisfaction.
Key Responsibilities Operations & Service Excellence
- Lead day to day operations to ensure efficient and timely service delivery.
- Monitor service quality, productivity, and customer satisfaction.
- Implement process improvements to enhance operational efficiency and customer experience.
- Ensure adherence to service standards and government regulations.
Compliance & Government Relations
- Ensure full compliance with applicable government policies, procedures, and service guidelines.
- Stay updated on immigration, residency, and related regulatory changes.
- Act as the primary liaison with relevant government authorities and stakeholders.
Team Leadership
- Lead, coach, and develop a high performing team.
- Manage workforce planning, performance management, and employee engagement.
- Foster a culture of accountability, professionalism, and continuous improvement.
Financial & Business Performance
- Drive revenue growth, profitability, and cost optimization.
- Monitor daily collections, financial controls, and operational KPIs.
- Identify opportunities to enhance customer acquisition and business growth.
Customer Experience
- Ensure exceptional customer service and prompt resolution of escalations.
- Monitor customer feedback and implement corrective actions to improve satisfaction levels.
Qualifications & Experience
- Bachelor's Degree in Business Administration, Management, or a related field.
- 5 to 8 years of experience in operations, customer service, government services, or a similar environment.
- Minimum 3 years in a leadership or managerial role.
- Experience in Amer, Tasheel, government service centres, immigration, or related sectors is preferred.
Key Competencies
- Leadership and Team Management
- Operational Excellence
- Regulatory Compliance
- Customer Service Management
- Financial Acumen
- Problem Solving and Decision Making
- Stakeholder Management
- Communication and Relationship Building
Success Measures
- Customer Satisfaction and Service Quality
- Revenue and Profitability Growth
- Compliance and Audit Results
- Operational Efficiency and Productivity
- Employee Engagement and Retention
Job Type
- Full time
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