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AMC Account Manager
GS IT Infrastructure
Dubai, UAE
Full Time
Mid
Onsite
2 weeks ago
Client Relationship ManagementSalesUpsellingCross sellingCRMZoho CRM
Free
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Client Relationship ManagementSalesUpselling
About the Role
GS-IT is seeking a proactive Account Manager to manage AMC client relationships, drive renewals, acquire new business, and identify upselling opportunities. The role involves serving as the primary point of contact for clients, coordinating with internal teams, and achieving sales targets.
Key Skills for This Role
Client Relationship ManagementSalesUpsellingCross sellingCRMZoho CRM
Responsibilities
- Build and maintain strong relationships with AMC clients to ensure customer satisfaction and long term retention
- Act as the main point of contact for client queries, escalations, renewals, service discussions, and account management matters
- Research and understand client IT needs, business goals, and service expectations to pitch new business and deliver suitable solutions
- Conduct regular client follow ups, service feedback meetings, and account reviews to ensure active client engagement
- Manage AMC renewals through timely follow up, proper documentation, and successful closure to support client retention
- Identify upselling and cross selling opportunities for IT products, AMC services, managed services, and related solutions
- Acquire new AMC clients and contribute toward achieving assigned sales targets
- Manage onboarding, billing coordination, and handover of new AMC clients to internal teams
- Maintain a strong sales pipeline and contribute toward achieving team sales targets
- Coordinate with technical support, sales, operations, finance, and project teams to ensure smooth service delivery
- Monitor SLA adherence and follow up on service issues until resolution
- Prepare and share proposals, quotations, renewal agreements, service reports, and account review documents
Requirements
- Proactive and customer focused professional with experience in account management or client relationship roles
- Ability to manage AMC renewals, upselling, and cross selling
- Strong communication and coordination skills to work with internal teams
- Experience with CRM tools (Zoho CRM preferred)
- Knowledge of IT industry trends and managed services
Full Job Posting
Job Summary
- We are seeking a proactive and customer focused professional to manage AMC client relationships, drive renewals, acquire new business, and identify upselling and cross selling opportunities.
- The role involves serving as the primary point of contact for clients, ensuring seamless service delivery through coordination with internal teams, maintaining strong customer satisfaction, and achieving assigned sales targets.
- The ideal candidate will also manage account documentation, CRM updates, proposals, and client reviews while building long term business relationships.
Job Responsibilities
- Build and maintain strong relationships with AMC clients to ensure customer satisfaction and long term retention.
- Act as the main point of contact for client queries, escalations, renewals, service discussions, and account management matters.
- Research and understand client IT needs, business goals, and service expectations to pitch new business and deliver suitable solutions.
- Conduct regular client follow ups, service feedback meetings, and account reviews to ensure active client engagement.
- Manage AMC renewals through timely follow up, proper documentation, and successful closure to support client retention.
- Identify upselling and cross selling opportunities for IT products, AMC services, managed services, and related solutions.
- Acquire new AMC clients and contribute toward achieving assigned sales targets.
- Manage onboarding, billing coordination, and handover of new AMC clients to internal teams.
- Maintain a strong sales pipeline and contribute toward achieving team sales targets.
- Coordinate with technical support, sales, operations, finance, and project teams to ensure smooth service delivery.
- Monitor SLA adherence and follow up on service issues until resolution.
- Prepare and share proposals, quotations, renewal agreements, service reports, and account review documents.
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