smartrecruiters
Amazon Connect Support Engineer
Miratech
Remote, CAN
Full-time
Mid · 4+ years experience
Remote
Discovered 3 weeks ago
SplunkZabbixCloudWatchLambdaAmazon ConnectApplication Load Balancers (ALBs)
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
SplunkZabbixCloudWatch
Key Skills for This Role
SplunkZabbixCloudWatchLambdaAmazon ConnectApplication Load Balancers (ALBs)
Full Job Posting
Responsibilities
- Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
- Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.
- Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities.
- Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
- Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform.
- Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility.
- 4+ years of overall IT experience with strong exposure to CCaaS environments.
- Solid experience in contact center observability, monitoring, and troubleshooting of production systems.
- 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch.
- Practical AWS cloud experience, including Lambda, Amazon Connect, Application Load Balancers (ALBs).
- Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency.
- Excellent communication and teamwork skills with the ability to collaborate across technical teams.
Nice To Have
Experience with NICE CXone and/or Genesys Cloud/Genesys Engage contact center platforms
Experience with monitoring and observability tools such as Zabbix
We offer
Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Miratech
Senior Automation Testing Engineer (Python)
, IND
SeniorFull-time
Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting se
Discovered TodayView →
Quality Assurance & UAT Engineer – Dialer
Gurugram, IND
SeniorFull-time
We are looking for a Quality Assurance & UAT Engineer with strong experience in manual testing, UAT, dialer/outbound contact center testing, and end-to-end integration testing. The ideal candidate will validate business
Discovered TodayView →
Senior Automation Testing Engineer (Python)
, IND
SeniorFull-time
Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting se
Discovered TodayView →
Senior Automation Testing Engineer (Python)
, IND
SeniorFull-time
Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting se
Discovered TodayView →
Senior Automation Testing Engineer (Python)
, IND
SeniorFull-time
Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting se
Discovered TodayView →
Senior Endpoint Engineer (Intune Migration & Automation for iOS)
, IND
SeniorFull-time
We are seeking a Senior Endpoint Engineer with deep expertise in Microsoft Intune, Microsoft Graph API, and endpoint automation to drive the migration of enterprise iOS and iPadOS device management from Ivanti EPMM/Mobil
Discovered TodayView →
Senior Automation Testing Engineer (Python)
, IND
SeniorFull-time
Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting se
Discovered TodayView →
Genesys Cloud CX Training Specialist (part-time)
, CAN
SeniorContract
We are looking for a Genesys Cloud CX Training Specialist to support a large-scale enterprise migration and transformation program. The role will focus on delivering hands-on, scenario-based training to end users across
Discovered TodayView →
Senior Automation Testing Engineer (Python)
, IND
Discovered TodayFull-time
Quality Assurance & UAT Engineer – Dialer
Gurugram, IND
Discovered TodayFull-time
Senior Automation Testing Engineer (Python)
, IND
Discovered TodayFull-time
Senior Automation Testing Engineer (Python)
, IND
Discovered TodayFull-time
Senior Automation Testing Engineer (Python)
, IND
Discovered TodayFull-time
Senior Endpoint Engineer (Intune Migration & Automation for iOS)
, IND
Discovered TodayFull-time
Senior Automation Testing Engineer (Python)
, IND
Discovered TodayFull-time
Genesys Cloud CX Training Specialist (part-time)
, CAN
Discovered TodayContract