AM - RCM Services

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ESSENTIAL DUTIES AND RESPONSIBILITIES

• Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.
• Eligibility Criteria: Any Graduation. 5 to 6 years of overall PIOR AUTH/AR experience, out of which a minimum 2 years in team handling. Proficient computer skills. Extensive Knowledge on Denials management and A/R fundamentals. Excellent communication skills, both verbal and written. Strong leadership skills & Outstanding organizational skills. Hands on Experience in generating reports using MS Office Excel, word and MS power point. Willingness to work continuously in night shifts Key Responsibilities: Managing the day today operations of team members and meet the required service levels, quality and productivity. Attrition and shrinkage management. Maintaining SLA target on a daily basis to achieve desired KPI s including absenteeism and attrition within the team. Ensure all Company policies and procedures are implemented consistently and fairly Compliance to login, log out & scheduled breaks of team members, Team Productivity Targets (Capacity Utilization), Process Adherence Usage of Software Tools, Daily MIS tracking, Absenteeism Control. Preparing schedules for the teams and ensuring attendance. Evaluating client calls, coaching and providing feedback. Acting as a point of contact for the resolution of, queries and complaints from external and internal clients. Team Management/Conflict Management/Client Management