Alberta Work@Home Customer Service Representative (CA)

• Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services

• Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need

• Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution

• Use multiple computer systems to research products, services, common problems and solutions offered

• Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time

• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service

• Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. We combines automation, analytics, artificial intelligence, and deep domain expertise to deliver Intelligent Experiences across the customer lifecycle, from digital customer care to back-office operations, human resources outsourcing, and advanced contact center solutions.

Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 delivery centers, supporting some of the world’s most recognized brands.