Alarm Response Officer (8924)

Responsibilities

• Providing excellent customer service
• Monitoring specific customers' alarms
• Answering inbound calls
• Responding to personal, residential, and commercial alarm
• Ensuring calls are dealt with in accordance with company / client procedures
• You will need to be able to make decisions quickly whilst being sympathetic and sensitive to varying situations, resilience is key along with a calm demeanour
• Taking ownership of incidents and seeing them through to resolution
• Maintaining accurate records and logging calls in the system
• Dealing with incidents and emergencies according to G4S escalation procedures
• Ensuring processes and procedures followed are in line with NSI regulations
• Contacting existing clients via telephone
• Compiling reports

The ideal candidate

Benefits

• Basic salary of £12.71 per hour
• Excellent opportunities for career progression within both the department and organisation
• Full training and support in the role will be provided from day one
• Plenty of overtime opportunities
• Free Parking
• 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
• Pension and Life Assurance scheme
• ‘Perks at Work’ scheme including staff discounts with major retailers such as: Argos, TK Maxx, Virgin Media, Currys PC World and many more
• Working with market leading system
• G4S is the world's leading global, integrated security company specialising in the delivery of security and related services to customers across six continents. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We operate in over 90 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. G4S has a unique global footprint, employing more than 570,000 people world-wide, and is the largest security solutions provider in the world.