Alarm Dispatch Operator

City

Pay Range

• Monitor and respond promptly to incoming alarm signals and calls, ensuring timely action.
• Initiate outbound calls to customers, police, fire departments, and emergency contacts to coordinate effective responses.
• Provide exceptional customer service, maintaining professionalism and calm under pressure.
• Process and review daily alarm reports, ensuring accuracy and timely follow-up on any issues.
• Identify and troubleshoot customer concerns, working to resolve issues efficiently and effectively.
• Assist with administrative and operational support as needed to ensure smooth daily operations.
• All other miscellaneous responsibilities and other duties as assigned.
• No prior experience required - we train you!
• 1-2 years of customer service or related experience preferred.
• Good written and oral communication and customer service skills.
• Strong work ethic and detailed oriented.
• Basic computer proficiency required, including data entry and the ability to multi-task effectively in a fast-paced environment.
• High School Diploma or equivalent required.
• Demonstrate a calm, reliable, and team-orientated mindset with a strong desire to help others
• Must be available to work nights, weekends, and holidays; schedules are fixed and do not rotate.
• Final applicant will need to have the ability to pass a pre-employment screening process.
• Ability to sit for extended periods while using a headset and computer.
• Frequent use of hands and fingers to operate a keyboard, mouse, and telephone system.
• Clear verbal communication skills and auditory acuity to engage in conversations for long durations.
• Occasional lifting of items up to 10 pounds, such as office supplies or small packages.
• Visual ability to read screens, scripts, and documents throughout the shift.