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Airfreight Operations Specialist - Time Critical & White Glove Service

DHL
Sterling, USA
Mid
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Qualifications:

  • Experience:
  • Prior experience in airfreight or logistics operations is preferred but not required.
  • Knowledge of airfreight processes is an advantage.

Skills:

  • Strong customer service orientation.
  • Problem-solving abilities with a focus on resolution.
  • Experience in handling incidents and complaints.
  • Ability to manage costs and revenues in logistics operation.
  • Key Competencies:
  • Attention to Detail: Ability to ensure all shipment details are accurately recorded and managed, including documentation, costs, and performance metrics.
  • Customer Focus: Strong ability to proactively engage with customers, resolve issues efficiently, and exceed expectations.
  • Problem-Solving & Initiative: Ability to identify and resolve operational issues. While seeking guidance when necessary, also take ownership of problem resolution and provide proactive solutions.
  • Communication: Excellent verbal and written communication skills, allowing effective interaction with customers, vendors, and internal teams.
  • Collaboration: Ability to work well with colleagues, vendors, and customers to ensure smooth operations and timely deliveries.
  • Compliance & Regulations: A deep understanding of regulatory requirements and industry standards to ensure that all shipments comply with legal and operational guidelines.
  • Independence & Initiative: Capable of working independently under limited supervision for routine situations to achieve objectives and deliver results with a short-term, operational focus.
  • Operational Knowledge: Broad knowledge of operational procedures, tools, and systems necessary to execute the role efficiently.
  • What we offer:
  • Paid Training.
  • Competitive starting salary.
  • Differential pay for evening, night, weekend hours.
  • Medical/Dental/Vision insurance.
  • Paid Life & Disability insurance.
  • 401K with employer match.
  • Tuition Reimbursement.
  • Generous annual paid time off policy.
  • Other employee perks & discounts.
  • Starting Pay Range: $22 to $25+ (based on experience)

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