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AI Voice Solutions Engineer
Prime Alley
Dubai, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
AI/ML conceptsConversational AIAI Voice AgentsConversation flow design and optimizationPythonJavaScript
Free
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AI/ML conceptsConversational AIAI Voice Agents
Role Overview
The AI Voice Solutions Engineer is a full-time, on-site role based in Dubai.
The role focuses on designing, implementing, and optimizing AI Voice Agent solutions on the Apex platform.
The engineer gathers client requirements, configures voice workflows, integrates business applications, and supports reliable performance across telephony and digital channels.
Key Skills for This Role
AI/ML conceptsConversational AIAI Voice AgentsConversation flow design and optimizationPythonJavaScript
Full Job Posting
Company Description
Prime Alley provides the Apex AI-powered communications and contact center platform for sales, service, and customer experience teams.
Apex combines AI Voice Agents, human agents, inbound and outbound calling, campaign management, WhatsApp and digital channels, call recording, monitoring, analytics, and customer interactions.
Prime Alley also provides cloud infrastructure, telephony, networking, cybersecurity, integrations, and managed IT services across the UAE, UK, Qatar, and Pakistan.
Role Description
The AI Voice Solutions Engineer is a full-time, on-site role based in Dubai.
The role focuses on designing, implementing, and optimizing AI Voice Agent solutions on the Apex platform.
The engineer gathers client requirements, configures voice workflows, integrates business applications, and supports reliable performance across telephony and digital channels.
Responsibilities
- Collaborate with product, engineering, and customer success teams to build and refine AI agent solutions.
- Test conversation flows, troubleshoot technical issues, monitor system performance, and support deployment and go-live activities.
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